Complaintsالشكاوي

Complaints Submission Mechanism regarding Management of Jointly Property

Please note the following regarding Mechanism submitting complaints related to jointly owned property (JOP):

1. In the event of any complaint against the Management Company, the complainant must first submit the complaint in writing to the Management Company before submitting any complaint to RERA.
2. The Management Company must respond to the complaint within a maximum period of 2 working.
3. In the event that the complaint is not answered, or the response received from the Management Company is not satisfactory, the complainant Shall submit the complaint through Dubai Rest App
4. The Following Documents must be Provided related to the complaint:
   1. The written complaint sent to the Management Company and the official response document received from the Management Company;
   2. If any official response document received from the Management Company
   3. Any other support document as evidence to support the complain